Our Company Privacy Policy

Last Amended: April 24, 2022

Who we are

 

Name: First Rate Cleaning

Phone Number: 07539 079 929

E-mail: firstratecleaning@icloud.com

Web: www.firstratecleaning.co.uk

Date of document creation: 20/04/2022

 

 

What personal data we collect and why we collect it

 

Contact forms

We currently collect and process the following information:

  • First name, last name, email, phone number, location

We will only use this information to contact you if you send us an enquiry for a particular product or service related query.

 

Cookies

 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

 

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

 

Analytics

We use Google Analytics to help analyse the use and performance of our website.

Google: https://www.google.com/policies/privacy/

Google’s advertising privacy policy: https://www.google.com/policies/technologies/ads/

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you regarding a general product enquiry
  • To contact you to regarding a specific service request that you have submitted through our website enquiry forms
  • To arrange a service visit

We use the information that you have given us in order to:

  • Offer, market and sell relevant services to you.
  • Communicate with you and to keep proper records.

We may share this information with 3rd party contractors, organisations and service providers who facilitate this data sharing so that:

  • Installation of products you have purchased from us can be carried out.
  • Organisations or government departments who may offer funding or grants to you in respect of the services we provide.
  • Any public or regulatory authority if we are required to by law, or under any regulatory code or practice we follow, or if we are asked by such bodies.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us:

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(f) We have a legitimate interest.

Phone Number: 07539 079 929

E-mail: firstratecleaning@icloud.com

 

How we store your personal information

We take the security of your data seriously, and are committed to keeping your personal information safe. We have internal policies and control in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed.

We will only retain your personal data for as long as is reasonably necessary in the circumstances and in compliance with our legislative requirements.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details below if you wish to make a request:

Phone Number: 07539 079 929

E-mail: firstratecleaning@icloud.com

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Phone Number: 07539 079 929

E-mail: firstratecleaning@icloud.com

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Call Us Today

Our friendly and knowledgeable team will be happy to help!

CALL NOW: 07539 079 929